While we understand this is less than ideal, certain aspects might prevent you from completing a deposit, among which:
- Connectivity issues; always check your internet connection, any delay created by temporary internet issues will cause the deposit process to remain incomplete or reset.
- Your deposit limits have been reached; A message will be displayed if that is the case, if you do not believe you have reached them, you can always double check them in your account.
- Your payment method is not up to date or not all the registered details are accurate; A simple check of the details will ensure that you have not missed a digit or a typo in any of the details.
- The card is not web-purchase enabled by the bank; Contact your bank or finance institution.
- The transaction authorization process was not completed or the transfer was not approved in due time through the banking app; There is a pre-defined window of time for which an authorized token is valid, if you do are not able to complete this process in that window the deposit will not be finalized and the amount may remain in pre-authorized status with your bank for anywhere between 2 hours to 2 business days before it's released back into your balance depending on your financial institution.
- The security code entered is not accurate;
- Your bank does not allow transfers to gambling operators. Contact your bank or finance institution.
We understand the potential for disruption such situations might have, and we're always here to help! If we could help with any information or assistance, feel free to get in touch with us via our 24/7 live chat.