Andreea U.
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Recent activity by Andreea U.-
How do I change my account information?
For email address you may update by accessing ''My account area'' then go on ''Contact information'' and click on ''EDIT'' on the right bottom of the page. For your phone number, you may update by ...
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Can I access my account from a different country?
We are legally bound to only provide services to individuals residing in the United Kingdom and Ireland.
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I am unable to log in to my account.
Here a few of the most common issues: 1. Incorrect login details. This means that either the username/email address is incorrect, or you entered an incorrect password. Please double-check that y...
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How do I recover my username?
To be able to recover your username you need to contact our Support Team to make the request and it needs to be accompanied by a valid form of ID: -Driving License-Passport-Citizen card *Note: Ple...
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How do I change my password?
In order to reset your password, go on the website, click on log in and instead of introducing your username and password just click on ‘Forgotten Password’ directly and follow the instructions on ...
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Using my account while being verified
The verification process may at times restrict your ability to use the account or some of the access to certain options, however we always maintain communication during this time and strive to redu...
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Timeframes for approving your documents
Depending on the type of documents you provide, it can range anywhere between a maximum of 3-7 business days, although we always strive to get them processed for you at the earliest possible time. ...
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Sending documents to the Customer Security team
The easiest way to do this is to upload your documentation via the verification portal on your account. Should the account be suspended, you can contact us via chat 24/7 where you can upload docume...
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Source of funds verification: What is it and does it affect me?
This process is essential to us maintaining a safe gaming environment and is just a more detailed "get to know you as our customer" procedure. You will be asked to provide financial documents and s...
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What documents can I expect to have to provide?
Most often you will be asked for a valid form of photo ID, a utility bill for gas, water, electricity or landline services or government correspondence issued in the past 3 months. At times we may ...