Andreea U.
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Recent activity by Andreea U.-
What do I need to do to verify my account?
If you are required to provide documentation, all you need to do is upload or send in the requested documents in the format you are guided by our customer security team. As a general guide please s...
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How do I know my account requires verification?
If you are required to provide documents you will receive a notification via e-mail from our customer security team, in addition to prompts and highlights in your account and verification portal.
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Why we need to verify your account?
As per regulatory requirements gambling operators always need to perform checks on customers' identity, age and finances to ensure an equitable and safe gaming environment.
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My internet disconnected – will I lose my spin?
Don't worry! If your internet disconnects during a game, your progress is still valid and will continue to play. The results are always saved on our server so any winnings will be automatically cre...
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What browser should I use to play on your site?
For the best experience, we recommend using the latest version of one of these browsers:Google Chrome – our most highly recommended option due to its versatility and high compatibility scores. You ...
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My internet disconnected – will I lose my bingo tickets?
Don't worry! If your internet disconnects during a bingo game, your tickets are still valid and will continue to play. The results are always saved on our server so any winnings will be automatical...
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What do I do when the game or wheel is not loading?
If a game or wheel isn't loading, try the following steps:Refresh the Page: This often resolves loading issues.Clear Your Cache and Cookies: This can help load the latest game content.Check Your In...
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Why am I getting an error message when I rotate the screen on my mobile or tablet?
If you receive an error message when rotating your device, it may be due to screen orientation settings or an issue with the current game session. Try these steps:Ensure Screen Rotation is Enabled:...
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What devices are compatible with your gaming platform?
You can enjoy our gaming platform on a variety of devices, including:Desktop and Laptop Computers: Compatible with both Windows and Mac OS. Please note that Chromebooks may at times present compati...
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How do I clear my cache?
Clearing your cache can help resolve common issues like loading problems or connectivity issues. Follow these steps to clear your cache: For Chrome:Click the three dots in the top-right corner.Sele...