Andreea U.
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Articles
Recent activity by Andreea U.-
How do I recover my username?
To be able to recover your username you need to contact our Support Team to make the request and it needs to be accompanied by a valid form of ID: -Driving License-Passport-Citizen card *Note: Ple...
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How do I change my password?
In order to reset your password, go on the website, click on log in and instead of introducing your username and password just click on ‘Forgotten Password’ directly and follow the instructions on ...
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Using my account while being verified
The verification process may at times restrict your ability to use the account or some of the access to certain options, however we always maintain communication during this time and strive to redu...
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Timeframes for approving your documents
Depending on the type of documents you provide, it can range anywhere between a maximum of 3-7 business days, although we always strive to get them processed for you at the earliest possible time. ...
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Sending documents to the Customer Security team
The easiest way to do this is to upload your documentation via the verification portal on your account. Should the account be suspended, you can contact us via chat 24/7 where you can upload docume...
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Source of funds verification: What is it and does it affect me?
This process is essential to us maintaining a safe gaming environment and is just a more detailed "get to know you as our customer" procedure. You will be asked to provide financial documents and s...
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What documents can I expect to have to provide?
Most often you will be asked for a valid form of photo ID, a utility bill for gas, water, electricity or landline services or government correspondence issued in the past 3 months. At times we may ...
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What do I need to do to verify my account?
If you are required to provide documentation, all you need to do is upload or send in the requested documents in the format you are guided by our customer security team. As a general guide please s...
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How do I know my account requires verification?
If you are required to provide documents you will receive a notification via e-mail from our customer security team, in addition to prompts and highlights in your account and verification portal.
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Why we need to verify your account?
As per regulatory requirements gambling operators always need to perform checks on customers' identity, age and finances to ensure an equitable and safe gaming environment.